Postpone a booking or an experience
To postpone a customer booking:
- Go to Bookings > All Bookings in your dashboard and select the Booking Reference for the customer you want to request the change for.
- Click on the Request a change button and fill out the pre-populated email template, including the details of the change (e.g. postpone booking to X date) and reason for change. Hit send.
If you wish to postpone an entire experience, please contact firstname.lastname@example.org with the details and we can help ensure all customers are contacted to postpone their booking within 48hrs.
After a booking or an experience has been postponed, customers will still be able to log in and view their booking details, including the amount they have paid.