Troubleshooting scanning devices
My scanning device won’t scan and check in a ticket
Make sure your scanning device is set up with the correct event and has the latest ticket list loaded in. If internet connection is available, you can also connect to the Easol Access app to get the latest ticket list.
If your scanning device is still not working:
- Try manually checking in a guest. Make sure the guest is not already checked in (in which case you can check them out and rescan their ticket) or blocked.
- Check if your device is filtering ticket types or tags under the Settings tab.
- Make sure your device does not have check out mode enabled under the Settings tab.
I have the wrong event loaded in my scanning device
Please follow our guide for check-in setup to change the event that’s loaded in your scanning device.
My event is not displaying on my scanning device
Events that have been completed (i.e. the event date is in the past), will not be available for check-in setup.
To make a completed event available on the Easol Access app, update the event end time via your web dashboard on your desktop.