Edit guest information on a booking

You can help customers change guest information on a booking, such as name, dietary requirements and flight details. Check-in and allocation must be configured for guest information to be available. Note that customers are able to edit their own check-in details unless you have locked edits. 

Booking edits have been built with efficiency in mind, so you can make multiple edits (add/remove items, apply price reductions and edit guest information) in one update.

If the booking is on an active payment plan, please see instructions here.

How to edit guest information

1. Go to Bookings > All Bookings in your dashboard and select the Booking Reference of the booking you want to edit.
2. Click Actions and select Edit.
3. Next, locate the guest’s name on the edit page and click Edit.
4. You can now amend the guest’s information. The fields available depend on your check-in and allocation settings. Click Save.
5. On the edit screen, you can also add/remove items, apply a price reduction and change modifier selections.
6. Once you’re happy with the booking edit, click Update booking. 

The guest information is now updated and the change will be recorded in the booking timeline. 

Tip: We recommend resending a booking confirmation email to the customer after editing a booking. You can do this under the Timeline.

Note: If a single guest has multiple items in their booking, you will need to edit their guest information for each item.