How to set up your own email domain on Easol

Using your own email domain for Easol has two big advantages:

1. Increased trust – all automated emails (like booking confirmations and receipts) will be sent from your domain instead of noreply@easol.com.
2. Messaging access – setting up your domain is something you need to do first before you can send and receive emails with customers directly from Easol.

Step 1: Add your sender domain

You need the “Configure sender domain” permission under Organisation in order to set up your own domain on Easol.

1. Go to Settings > Emails > Domains & Addresses.
2. Click Configure custom email domain.
3. Enter your domain (e.g. yourdomain.com) and click Save.

Step 2: Verify your domain ownership

1. Easol will show you a TXT record to add to your DNS settings with your domain provider (like GoDaddy or Google Domains).
   • Record type: TXT
   • Name: @
   • Value: a unique verification string (shown in your Easol account)
2. Log in to your domain provider and add this record. How to add DNS records with popular domain providers.
3. Once the change is live, you can click refresh and Easol will confirm with a message: Your domain has been verified.

Step 3: Authenticate your domain

1. Easol will also generate CNAME (DKIM) and TXT (DMARC) records. These need to be added to your DNS provider’s settings.
   • DKIM records prove Easol is allowed to send on your behalf.
   • DMARC records help protect your domain against fraud.
2. Copy each record from Easol and add it into your DNS. How to add DNS records with popular domain providers.
3. Return to Easol and click Validate authentication.
4. Once complete, you’ll see Domain authenticated.

Step 4: Enable your domain in Easol

1. Go back to Settings > Emails > Domains & Addresses.
2. You’ll now see your domain listed with both DNS check and Email verification marked as complete.
3. Toggle Enable domain to activate it.
4. You can also edit the prefix (for example, change noreply@yourdomain.com to something else) by clicking Edit.

Your automated emails will now be sent from your own domain, and you’ll be able to use Easol Messaging to email your customers directly.