Easol uptime and maintenance

To ensure your experience business is available for your customers to book, we work to maintain a high level of uptime across all major Easol services. This can be tracked in real-time over on our status page.

Scheduled maintenance

Occasionally, we’ll perform maintenance to improve the platform’s stability and performance. 

During maintenance, there will be a short downtime on the platform. Your admin dashboard and website may be offline for up to 30 minutes but typically it’ll be back to business as usual in just a few minutes. When customers land on your website during downtime, it will look like this:

To minimise disruption to your business, we schedule any maintenance period during our lowest traffic periods. As experience creators, you’ll receive plenty of notice in advance to prepare for scheduled maintenance. You can also find upcoming scheduled maintenance on  our status page.  

Planning for high traffic volume

If you’re organising a flash sale or expecting high traffic to your website, our team can help you implement an advanced queueing system to ensure people can checkout in the order they arrive and avoid any outages. 

Get in touch with us at support@easol.com for more information.