Ticketing checklist

Here is a quick checklist to help you prepare for your upcoming event:

Before your event

1. Ensure you've added Useful Info & Location.
2. Set up and sync your event with Qflow.
3. Consider the scanning devices you’ll use for check-in. If you want to rent scanning hardware or request on-site support, please contact our Event Operations team at least 60 days in advance of the event.
4. If you plan to scan customer's tickets on entry, set up your scanning devices for check-in.
5. Test scan tickets.
6. Nominate a member of your team to manage box office operations, including managing at-the-door sales and any guest queries.
7. Provide your box office team with access to both your Easol and Qflow dashboards. We'd recommend creating a 'Box Office' specific role on Easol by following the steps to add a new role.
8. Review pending payment bookings, disputed bookings, and bookings which have not completed their guest fields (if applicable).

During your event

1. Arrange a secure location to store the scanning hardware throughout the event.
2. Reference the options to manage at-the-door sales for your event.
3. Check in and check out guests.
4. Keep our troubleshooting guide ready.

After your event

1. Review event attendee reporting.
2. Return scanning hardware to Easol (if applicable).