How Easol can support your event

Our team is here to provide support before, during and after your event. Providing you with the tools and expertise you need to ensure ticketing and admissions run smoothly. These tools include:

• Ticketing setup and dispatch: Configure, customise, and send tickets to your customers.
• Event ticket setup: Ensure your event is integrated with our ticketing management app, Qflow, for guest entry to your event.
• Scanning hardware rental: Explore the options to rent scanning hardware to manage your guest check-in.
• Request Easol on-site support
• Troubleshooting and escalation: Ensure you have the tools to troubleshoot any ticketing and scanning hardware issues on-site. 

On-site support

You're able to request on-site support from Easol for large-scale events. This means that someone from our team will be available on the day of your event to ensure guest check-in is working smoothly and help troubleshoot any scanning hardware-related questions.

Please note that Easol’s on-site support does not include any event management or coordination. You will need to have a dedicated team ready to check-in your guests and answer customer enquiries.

To request on-site support, please send an email to our Event Operations team at event-ops@easol.com at least 90 days before your event starts. We cannot guarantee on-site support if you send a late request.