During your event, you can sell tickets both through your website and on-site. For customers who arrive without a booking, Easol gives you two ways to create bookings at the door, depending on what you’re selling.

Once a booking has been created, you can then choose how to take payment.

How to create bookings at the door

When selling tickets on site, you can create bookings in one of the following ways:

• Use Easol’s ‘speedy booking’ POS interface – tablet-friendly and designed for fast, in-person sales of variants and extras
• Create bookings via your Easol dashboard (Bookings → Create booking) – when you need to sell packages or manage more complex bookings

Which option you choose depends on what you’re selling.

Create bookings using the POS interface

If you’re selling variants and/or extras, you can create walk-in bookings using Easol’s POS interface.

The POS interface is a tablet-friendly selling screen designed for speed at the door. It automatically reserves inventory and lets you:

• Mark payments as taken off-platform (cash or external card reader)
• Take payments using Easol’s integrated Stripe card readers (if eligible)

The POS interface can’t be used to sell bundled packages or edit existing bookings.

To learn how to create bookings using the POS interface, follow our guide here: Creating bookings via Easol’s ‘speedy booking’ POS interface

Create bookings via your Easol dashboard

If you want to sell packages, or you need full control over the booking details (e.g. guest questions, discounts), you’ll need to create the booking via your Easol dashboard (Bookings → Create booking).

To do this, follow our guide here:

Manually create a new customer booking

Taking in-person payments

Once a booking has been created, you'll want to ask the customer how they would like to pay, from these options:

• You can manually take their credit card details on their behalf
• Cash payment in full
• If they'd like to pay through an online link directly
• Partial cash and credit card combined

Depending on the customer's decision, follow the corresponding section below.

Take card payment using an Easol POS card reader

Check you’re eligible

To use Easol POS card readers, your experience must meet the following requirements:

• Your experience must take place in the UK, US or Ireland
• You must have reliable Wi-Fi at the experience
• Easol POS must be enabled for your account

If you’re eligible and want to use Easol POS to take card payments, contact support@easol.com to have the feature enabled.

Record a cash payment (or external card payment)

If the customer pays by cash, or if you use your own external card reader, you should record the payment as paid off-platform.

For bookings created via the POS interface

1. Add the customer’s first name and email address
2. Click Take payment
3. Choose Mark as paid off-platform
4. (Optional) Generate a QR-code receipt

For bookings created via your dashboard

1. Under the balance details section, click Add payment
2. Select Pay in full or Edit amount
3. Click Mark as paid off-platform
4. Add an optional reference or note
5. Click Confirm

Manually charge credit card

When you're ready to manually charge the customer's credit card payment, select Pay now under the balance details section of their booking.

1. Enter the customer's contact details, including their phone number and address
2. The marketing preferences box is unticked by default — only tick if the customer consents
3. Select Pay in full
4. Enter the customer's payment details (card number, expiry date, CVC)
5. Click Confirm and Pay

The booking will update to Completed.

Cash payment in full

When the customer has provided cash:

1. Select Paid off-platform under the balance details section
2. Click Confirm

The booking will update to Completed.

Pay via payment link

If the customer prefers to pay on their phone:

1. Select Pay Later under the balance details section
2. Copy the payment URL and share it with the customer via email

Important: The payment link only works with the email used on the booking.

Once paid, the customer will automatically receive confirmation and tickets.

Partial cash and credit card payment

To split payment between cash and card:

1. Calculate the remaining balance after the cash amount
2. Click Pay now under the balance section
3. Enter customer details
4. Click Edit next to pay in full
5. Select Partial payment and enter the remaining balance
6. Click Confirm
7. Enter card details and click Confirm and Pay

Then record the cash portion:

1. Select Paid off-platform
2. Click Confirm

The booking will update to Completed.