During your event, you can sell tickets both through your website and on-site. For customers who arrive without a booking, Easol gives you two ways to create bookings at the door, depending on what you’re selling.

Once a booking has been created, you can then choose how to take payment.

How to create bookings at the door

When selling tickets on site, you can create bookings in one of the following ways:

• Use Easol’s ‘speedy booking’ POS interface – tablet-friendly and designed for fast, in-person sales of variants and extras
• Create bookings via your Easol dashboard (Bookings → Create booking) – when you need to sell packages or manage more complex bookings

Which option you choose depends on what you’re selling.

Create bookings using the POS interface

If you’re selling variants and/or extras, you can create walk-in bookings using Easol’s POS interface.

The POS interface is a tablet-friendly selling screen designed for speed at the door. It automatically reserves inventory and lets you:

• Take payments using Easol’s integrated Stripe card readers (if eligible, see criteria below)
• Record payments taken outside Easol, such as cash or payments taken using an external card reader
• Take full, partial or split payments

Important: The POS interface can only be used to sell variants and extras. It cannot be used to sell packages, apply discounts, answer guest questions or edit existing bookings. For these actions, create the booking in your Easol dashboard.

To learn how to create bookings using the POS interface, follow our guide here: Creating bookings via Easol’s ‘speedy booking’ POS interface

Create bookings via your Easol dashboard

If you want to sell packages, or you need full control over the booking details (e.g. guest questions, discounts), you’ll need to create the booking via your Easol dashboard (Bookings → Create booking).

To do this, follow our guide here:

Manually create a new customer booking

Once the booking has been created, you can take payment using one of the options below.

Taking in-person payments

Once a booking has been created, you'll want to ask the customer how they would like to pay, from these options:

• You can manually take their credit card details on their behalf
• Cash payment in full
• If they'd like to pay through an online link directly
• Partial cash and credit card combined

Depending on the customer's decision, follow the corresponding section below.

Take card payment using an Easol POS card reader

Check you’re eligible

To use Easol POS card readers, your experience must meet the following requirements:

• Your experience must take place one of the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States
• You must have reliable Wi-Fi at the experience
• Easol POS must be enabled for your account

If you’re eligible and want to use Easol POS to take card payments, contact support@easol.com to have the feature enabled.

Record a cash payment (or external card payment)

If the customer pays by cash, or if you use your own external card reader, you should record the payment as paid off-platform.

For bookings created via the POS interface

1. Add the customer’s first name and email address
2. Select Take payment
3. Select Record off platform
4. Select Pay in full, or select Edit amount to record a partial payment
5. When editing the amount, choose Split equally or enter a Custom amount, then select Continue
6. Add an optional external reference to help with reconciliation
7. Select the dynamic record button, for example Record £100.00

A receipt is automatically emailed to the customer. The customer can also select Scan QR code on the success screen to access the receipt.

For bookings created via your Easol dashboard

1. Under Balance details, select Add payment
2. Select Pay in full, or select Edit amount to record a partial payment
3. Select Record off platform
4. Add an optional external reference
5. Select the dynamic record button, for example Record £100.00

Manually charge credit card

When you're ready to manually charge the customer's credit card payment, select Pay now under the balance details section of their booking.

1. Enter the customer's contact details, including their phone number and address
2. The marketing preferences box is unticked by default — only tick if the customer consents
3. Select Pay in full
4. Enter the customer's payment details (card number, expiry date, CVC)
5. Click Confirm and Pay

The booking will update to Completed.

Cash payment in full

When the customer has provided cash:

1. Select Paid off-platform under the balance details section
2. Click Confirm

The booking will update to Completed.

Pay via payment link

If the customer prefers to pay on their phone:

1. Select Pay Later under the balance details section
2. Copy the payment URL and share it with the customer via email

Important: The payment link only works with the email used on the booking.

Once paid, the customer will automatically receive confirmation and tickets.

Partial cash and credit card payment

To split payment between cash and card:

1. To split a payment between cash and card:
2. Open the booking and select Add payment
3. Select Edit amount
4. Enter the amount the customer wants to pay by card as a Custom amount, then select Continue
5. Select the relevant Easol card reader and send the payment to the reader
6. Wait until the card payment has completed successfully
7. Select Add payment again
8. Record the remaining cash amount using Record off platform
9. Add an external reference if required, then select the dynamic record button
10. The booking balance will update after each successful payment

The booking will update to Completed.

Reporting on at-the-door sales

You can review and reconcile your at-the-door sales using the Bookings and Payments reports.

Bookings report

• Filter Sales channel by Point of sale to isolate bookings created through the POS interface
• The team member who created each booking appears in the Created by column
• You can also filter the report by Created by

Payments report

• Payments taken through an Easol card reader show Terminal in the Source column
• Cash and external card-reader payments show Dashboard in the Source column and off_platform in the Payment type column
• The Processed by column shows which team member took or recorded each payment
• References added to off-platform payments appear in the External reference column. Use this to reconcile payments against cash registers or external terminal receipts

Event-day troubleshooting