Types of invoices

On Easol, you may receive different types of invoices related to your account's financial details. These invoices help track fees, refunds, and subscription payments.

Currently, Easol issues the following invoice types:

• Commission/Fee invoices
• Refund invoices
• Subscription invoices

Commission/Fee invoices

Commission invoices provide a breakdown of the fees associated with your account. These invoices are sent weekly alongside your statement and should match the amounts reflected in it.

No action is required for commission invoices, as the fees are automatically deducted from your payouts. These invoices are for your records only.

Refund invoices

If a refund is processed for a booking, the amount is automatically deducted from your account balance when possible. If the refund amount exceeds your available balance or weekly payout, you'll need to transfer funds to Easol before the refund is issued to the customer. In such cases, Easol will send you a refund invoice, which can be paid via:

• Direct bank transfer
• Wire transfer
• Wise

Please note that credit or debit cards are not supported for refund invoices at this time.

Subscription invoices

Subscription invoices are managed through your subscription portal, Chargebee. These invoices are sent to the email address linked in your subscription portal.

You can choose to:

• Make manual payments using a credit or debit card
• Enable auto-pay to ensure your subscription renews automatically

For detailed steps on managing your subscription, view our guide here.