How taxes and fees work on Easol

Easol supports the configuration, collection, tracking, and reporting of multiple fees and taxes.

General principles

• Fees and taxes apply to line items in a cart or booking, not the cart or booking total itself.
• If both taxes and fees apply to a line item, fees are applied first. Taxes are then calculated on the line item price, including fees.
• Multiple fees applied to the same line item are calculated based on the base price - fees do not compound.
• Multiple taxes applied to the same line item are also calculated based on the base price (including fees) - taxes do not compound.

Fees

Fees on Easol are intended for cases where an additional charge is applied on top of the listed price for an experience or accommodation. While fees can be used flexibly, they're primarily intended as revenue-generating charges for you.

Fee setup

A company-wide percentage booking fee can be set up to apply automatically to all products. If needed, it can also be overridden on specific variants. Additional fees can be created and applied instead of, or in addition to, the default booking fee.

Fee configuration options

• Fees can have multiple rates
• Fee rates can be configured as a fixed amount or a percentage
• Fixed fee rates can be applied per line item or per guest
• Fixed amount fee rates can be charged per line item or per night (i.e. multi-day accommodation)

Applying fees to products

Each variant in a product can have one rate from each fee created in the platform applied to it.

Customer experience

Fees are displayed as a summary value in the booking journey. A detailed fee per line item breakdown is provided to customers at checkout.

Reporting

The Fees report provides information about each instance of a fee being charged:

• Booking reference
• Line item
• Fee basis
• Fee amount
• Fee application logic (i.e. per item, or per guest)
• Booking date and event date

Taxes

Taxes on Easol are designed for collecting amounts that must be reported and paid to a government entity. While Easol provides the tools for charging taxes, it's your responsibility to ensure compliance.

Tax configuration options

Taxes can be set up with the following options:

• Taxes can be inclusive (built into the price) or exclusive (built on top of the price).
  • If a tax is inclusive, the amount is reverse calculated from the item price.
  • If a tax is exclusive, it's calculated based on the rate and added on top of the item price.
• Taxes can have multiple rates.
• Additional tax rates can be fixed amounts or percentages.
• Inclusive tax rates must be percentages, as fixed amounts may not always be covered by the item price.
• Fixed taxes can apply per line item or per guest.
• Fixed taxes can apply per line item or per night (i.e. multi-day accommodations).

Applying taxes to products

Each variant in a product can have one rate from each tax configured in the platform applied to it.

Customer experience

Taxes are calculated when the customer enters checkout.

• Inclusive taxes are already included in the item price so the total the customer sees during checkout won't change when the tax is calculated. However, a tax breakdown is displayed.
• Exclusive taxes are added at checkout, increasing the total amount due.

Reporting

The Taxes report provides information about each instance of a tax being charged:

• Booking reference
• Line item
• Taxable amount
• Tax amount
• Tax application logic (e.g. per item, or per guest)
• Booking date and event date

Off-platform fees and taxes

Easol can calculate and display fees and taxes that won't be charged to your customers or collected on the platform. These fees and taxes are typically paid by the customer at the event.

• Off-platform fees have the same configuration options as regular fees, and off-platform taxes follow the same setup as regular taxes.
• Off-platform fees are presented throughout the booking journey, while off-platform taxes are calculated and presented at checkout.
• These fees and taxes are clearly labelled so customers understand they must pay them at the event.
• They don't appear in the Fees report or Taxes report, as the funds aren't paid on Easol.