What are cross-border transactions?
It’s important to understand the differences between domestic and cross-border transactions, as the latter are subject to higher payment processing fees.
Transactions are cross-border if the customer’s card currency or issuing country doesn’t match the currency your business is paid in (your home currency). Exceptions apply to transactions between UK and EU countries using GBP, EUR and other EU currencies (e.g. CZK), which are treated as domestic.
If payment currency is different to your home currency, a 3.5% mark-up is added to the end-customer's price to cover the FX costs and risk. For example, if a customer buys a US $100 ticket in CAD and the FX rate is CAD1.3/US$, the customer will pay CAD134.55.
How to set my home currency
Your business’ home currency is the currency you choose to be paid in from sales. You can set your currency under Settings > Payments > Bank Account. Learn more about managing your bank account details.
Examples of domestic and cross-border transactions
See below for more examples of domestic and cross-border transactions.
| Your home currency | Customer’s card issuing country | Currency of payment | Transaction classification | Reason |
| EUR/GBP | UK | GBP | Domestic | Your home currency matches the currency of payment and card issuing country |
| UK | EUR | Domestic | EUR is considered a domestic currency for UK businesses | |
| USA | GBP | Cross-border | The customer’s card issuing country is different from the currency of payment | |
| France | GBP | Domestic | GBP is considered a domestic currency for EU businesses | |
| South Africa | ZAR | Cross-border | Your home currency doesn’t match the currency of payment | |
| USD | USA | USD | Domestic | Your home currency matches the currency of payment |
| USA | CAD | Cross-border | Your home currency doesn’t match the currency of payment | |
| UK | USD | Cross-border | The customer’s card issuing country is different from the currency of payment |
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