Send e-tickets to guests

How e-tickets are sent to guests

E-tickets are downloadable PDFs that contain a guest’s tickets and barcode for check-in. There are two ways that guests can access and download their e-tickets:

• Easol account – When guests purchase tickets, they will get access to an Easol account (at yourdomain.com/bookings) where they can view their bookings and download their e-tickets when available.
• Email – You can send e-tickets to guests via email before your event starts. For sending e-tickets to guests via email, please contact support@easol.com.

When e-tickets are dispatched to guests

E-tickets are available for guests to download from their Easol account 7 days before the experience start date. If check-in fields are enabled, guests must be fully checked in before they can access their tickets.

To make e-tickets available before 7 days prior to the experience start date, please contact support@easol.com.

What information is included in e-tickets

The following information is printed directly on the e-tickets so we would recommend updating it prior to the 7 day mark in which e-tickets are sent out.

Useful Info

In your experience or accommodation's Settings > Useful Info, you can add the following information:

• Check-in time
• Check-out time
• Other Information
• How to get there

Location

In your experience or accommodations' Overview > Location, you can add the following details:

• Street Address
• Zip Code
• Town/City
• Country