Send e-tickets to customers

Enable ticketing for your experience

To enable ticketing for your experience, please contact our Event Operations team at event-ops@easol.com and list the experience you wish to enable ticketing for. All Variants and Extras will be ticketed on the experience, unless requested otherwise. If multiple experiences are set up for the same dates, please list all experiences you'd like ticketed.

By default, tickets will be sent out 7 days prior to the event date of the experience. If you'd like a different date, please advise the date and time you'd like tickets dispatched to customers when contacting our Event Operations team. This can be set to immediately after a customer completes their booking or a date closer to the event.

Important: Accommodation products cannot be ticketed.

Send tickets to customers

Once ticketing has been enabled for your experience, downloadable PDF e-tickets containing the guest's tickets and barcodes for check-in are sent to the lead booker. The lead booker can access and download their e-tickets in two ways:

• Email – You can send e-tickets to customers via email before your event starts. 
• Easol account – When customers purchase tickets, they will get access to an Easol account (at yourdomain.com/bookings) where they can view their bookings and download their e-tickets when available. You can enable e-tickets to be downloadable in customers' accounts prior to the dispatch date. If you wish this to be enabled, please advise us when contacting our Event Operations team to enable ticketing.

Tickets will only be sent to customers once the following criteria have been met:

• The booking is in a completed state and full payment has been made.
• After-checkout Guest Fields are completed. If you wish to have tickets dispatched regardless of whether the after-checkout Guest Fields are completed, please advise our Event Operations team of this when contacting them to enable ticketing.

Any tickets purchased after the dispatch date will have e-tickets sent as soon as the booking is completed and after-checkout Guest Fields have been completed (if required).

Enable ticketing on all experiences

If you have individual experiences that are regularly recurring, you may wish to use Easol's global ticketing feature. With this feature, all published, future experiences will be ticketed automatically

Learn more about global ticketing here.

Ticket information

The following information is printed directly on the e-tickets so we would recommend updating it prior to the date e-tickets are dispatched or downloadable.

Useful Info

In your experience's Settings > Useful Info, you can add the optional information listed below. Hyperlinks can be used in the Other Information and How to get there sections to link to documents, digital pamphlets, or PDF's.

• Check-in time
• Check-out time
• Other Information
• How to get there

Location

In your experience's Overview > Location, you can add the following details:

• Street Address
• Post/Zip Code
• Town/City
• Country

Preview tickets

Ticket preview is only available once ticketing has been enabled on the experience. To preview a ticket, please navigate to Bookings > All Bookings in your dashboard, and select a booking. Above the Booking Timeline, you will see a Download Ticket button which you can use to preview a ticket.