With Easol’s ‘Ticketing’ functionality, you can create and send tickets for Experiences, including Experiences with multiple start times. You can also configure Ticket Dispatch Settings.

This guide outlines:

• Enable Ticketing for your Experiences in 5 Steps.
• Configure Ticket Dispatch Rules.
• Configure Ticketing for each Variant.

Enabling Ticketing for your Experience

1. Open the Ticketing tab

To begin:

1. Open your Easol Dashboard
2. Navigate to the ‘Ticketing’ tab in the left-hand menu.
3. Click ‘Add New Configuration’ - (You are able to create as many ticket configurations as you need)

Summary

Creating a Ticket Configuration allows you to define which tickets, variants, and extras can be applied to dispatch time rules and included in event scanning sessions.

2. Enter a Name for Your Ticket Configuration

For example:

• Karaoke Nights
• Hazy Days Festival
• Boat Parties

You can create as many Ticket Configurations as needed, in order to have more control over when certain tickets are dispatched.

2.1. Apply the Configuration to Experiences and Ticket Variants

Next, select which Experiences and Ticket Variants/Extras this configuration should apply to.

Select Either A or B:

A: ‘All Current and Future Experiences’

This will automatically enable ticketing for:

• All current Experiences
• Future Experiences
• All Variants and Extras

B: ‘Custom Selection’

Select this option if you only want ticketing enabled for specific Experiences, Variants, or Extras, such as:

• Apply to “VIP” tickets only
• Apply to ‘Camping’ tickets only
• Exclude merchandise Extras such as T-shirts

Once you have selected the required products or variants, click Submit.

Summary

Once submitted, this Ticket Configuration will then control which selected Experiences, Ticket Variants and Extras are enabled for ticket dispatch and available within event scanning sessions.

Configure Ticket ‘Dispatch Rules’

Once you have selected your products or variants, the next step is to choose a Dispatch Rule. This controls when tickets are sent to customers.

3. Choose a Dispatch Rule

Choose the option that best suits your event setup and security requirements. You can send tickets using one of the following three options:

As soon as payment is complete

Customers receive their tickets as soon as the order is completed.

Relative to the Experience start time

Send tickets a set amount of time before the Experience begins.

On a fixed date and time

Send all tickets at a specific scheduled date and time.

💡 Tip: Sending tickets closer to the Experience start time can help reduce ticket loss and fraud.

4. Require guest details before sending tickets (optional)

You can choose to delay ticket dispatch until guest details have been completed.

If Enabled:

Tickets will only be sent once guests complete their guest details, configured within each Experience’s Ticket Variant settings.

If Disabled:

Tickets will be sent according to your selected dispatch rule.

If guest details are not required for your event, we recommend leaving this setting disabled to help avoid delayed or missed ticket deliveries.

For more information, see: Collect guest details during and after checkout

5. Save your configuration

Click Save to complete your ticket dispatch configuration.

Configuring Ticketing in Variant Settings (Optional)

You can also manage ticketing settings directly from individual Variants.

To do this:

• Open your Experience
• Navigate to Variants
• Select a Variant
• Open the Ticketing tab

From here, you can:

• View the assigned Ticket Configuration
• Update the configuration if needed

Need Help?

If you require any support setting up ticketing or using Qflow, please contact event-ops@easol.com and a member of the team will be happy to help.