Apply and remove price reductions on a booking

You can apply price reductions on a customer booking directly in your admin. This is useful for adding items to booking at a discount. 

Price reductions can also be removed, including those that resulted from promotions or voucher codes that were originally applied on the booking. For example, if a booking was made with a 10% off voucher code that resulted in a $50 price reduction, you can remove the $50 price reduction.

Note that booking edits have been built with efficiency in mind, so you can make multiple edits (add/remove items, apply price reductions and edit guest information) in one update.

If the booking is on an active payment plan, please see instructions here.

How to apply price reductions on a booking

1. Go to Bookings > All Bookings in your dashboard and select the Booking Reference of the booking you want to edit.
2. Click Actions and select Edit.
3. Next, locate the item(s) on the edit page that require price reductions and click Add price reduction.
4. Input the amount to reduce on the item. The total amount that will be refunded to the customer is displayed for reference. You can also add a note for this change that will appear in the booking timeline.
5. Click Add price reduction to apply the change. To undo this edit, simply click Cancel on the price reduction.
6. On the edit screen, you can also add/remove items, edit guest information and change modifier selections.
7. Once you’re happy with the booking edit, click Update booking. 

The price reduction is now applied to the booking and the change will be recorded in the booking timeline. 

Tip: We recommend resending a booking confirmation email to the customer after editing a booking. You can do this under the Timeline.

How to remove price reductions, discounts or voucher codes from a booking

1. Go to Bookings > All Bookings in your dashboard and select the Booking Reference of the booking you want to edit.
2. Click Actions and select Edit.
3. Next, locate the price reduction, voucher code or promotion on the edit page and click Remove. To undo this edit, simply click Restore on the price reduction.
4. On the edit screen, you can also add/remove items, edit guest information and change modifier selections.
5. Once you’re happy with the booking edit, click Update booking. 

The price reduction is now removed from the booking and the change will be recorded in the booking timeline. 

If this change creates a pending payment status, you can copy and send the Payment Link to the customer so that they can easily log into their account and pay the balance online. 

Tip: We recommend resending a booking confirmation email to the customer after editing a booking. You can do this under the Timeline.