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  2. Manage customer communications and bookings
  3. Manage customer bookings

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Manage customer bookings

  • Intro to managing customer bookings
  • How customers view and manage their bookings
  • View and manage customer bookings
  • Manage Group Pay Bookings
  • Manage bookings with Booking Protection
  • Manually create a new customer booking
  • Manually process a payment for a customer booking
  • Mark bookings and balances as paid off-platform
  • Create and send recommendations
  • Configure booking notifications
  • Correct lead booker fields for misspelt email addresses
  • Transfer a customer booking
  • Cancel a customer booking
  • Add and remove items on a booking
  • Refund a customer booking
  • Apply and remove discounts on a booking
  • Apply and remove voucher codes on a booking
  • Change modifier selections on a booking
  • Edit guest fields on a booking
  • Edit the price or duration of a Variant on a booking
  • Change the balance due date of a booking
  • Edit a booking on an active payment plan

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