How customers view and manage their bookings

The customer booking system

Your Easol company account comes with a customer booking system, on your domain, that allows customers to view and manage their bookings with your business. Your customer booking system can be found via your site address with /bookings at the end as the path.

For example: yourdomain.com/bookings

Automated customer emails, such as the booking confirmation email, will contain a link to your customer booking system but we recommend linking to it on your website as well for your customers' convenience.

How the customer booking system works

When a customer books an experience for the first time, they will be prompted to create an account with your booking system. They can then log into your booking system your site address with /bookings at the end as the path (For example: yourdomain.com/bookings) to manage bookings made with your business, including:

1. View all past and upcoming bookings
2. Fill in their check-in information (if available)
3. Download e-tickets (if available)
4. Make any further selections (if available)
5. Update payment details (for deposits and payment plans)

If a customer decided to invite other guests on the booking to access it and enter their own information, they will receive a guest invitation email and they will be prompted to create an account as well. Once they are logged in, they will be able to:

1. View the bookings there were added to by others (and any that they themselves made).
2. Fill in their own check-in information
3. Download e-tickets
4. Make any further selections for themselves

For other booking enquiries, such as adding/removing items and issuing refunds, you can make amendments for customers via Easol's booking manager.

Note: If a customer forgets their login details, they can request a change of password at your site address with /passwords/new at the end as the path (For example: yourdomain.com/passwords/new)