Apply and remove discounts on a booking

You can apply discounts on a customer booking directly in your admin. This is useful for adding items to booking at a discount. Discounts can used alongside voucher codes.

Discounts can also be removed, including those that resulted from promotions or voucher codes that were originally applied on the booking. For example, if a booking was made with a 10% off voucher code that resulted in a $50 discount, you can remove the $50 discount.

Note that booking edits have been built with efficiency in mind, so you can make multiple edits (add/remove items, apply discounts and edit guest fields) in one update.

How to apply discounts on a booking

1. Go to Bookings > All Bookings in your dashboard and select the Booking Reference of the booking you want to edit.
2. Click Actions and select Edit.
3. Next, locate the item(s) on the edit page that require a discount and click Add discount.
4. Input the amount to reduce on the item. The total amount that will be refunded to the customer is displayed for reference. You can also add a note for this change that will appear in the booking timeline.
5. Click Add discount to apply the change. To undo this edit, simply click Cancel on the discount.
6. On the edit screen, you can also add/remove items, edit guest fields, and change modifier selections.
7. Once you’re happy with the booking edit, click Update booking. You also have the option to resend a booking confirmation email to the customer (recommended).

The discount is now applied to the booking and the change will be recorded in the booking timeline. 

How to remove discounts or voucher codes from a booking

1. Go to Bookings > All Bookings in your dashboard and select the Booking Reference of the booking you want to edit.
2. Click Actions and select Edit.
3. Next, locate the discount, voucher code or promotion on the edit page and click Remove. To undo this edit, simply click Restore on the discount.
4. On the edit screen, you can also add/remove items, edit guest fields, and change modifier selections.
5. Once you’re happy with the booking edit, click Update booking. You also have the option to resend a booking confirmation email to the customer (recommended).

The discount is now removed from the booking and the change will be recorded in the booking timeline. 

If this change creates a pending payment status, you can copy and send the Payment Link to the customer so that they can easily log into their account and pay the balance online.