Taking payments in person via Easol POS

Easol POS allows you to take card payments at your experience using integrated Stripe terminals (card readers).

This guide explains how to send payments from bookings to a card reader.

To learn how to set up your card readers, click here.

Check you’re eligible

To use Easol POS card readers, your experience must meet the following requirements:

• Your experience must take place one of the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States
• You must have reliable Wi-Fi at your experience
• Easol POS must be enabled for your account

If you’re unsure whether POS is enabled, contact support@easol.com

Take a payment for bookings created via the POS interface

If you created the booking using Easol’s ‘speedy booking’ POS interface, follow these steps:

1. Add the customer’s first name and email address
2. Click Take payment
3. Choose one of the following options:
   • Pay in full (single payment)
   • Partial (split between methods)
   • Split equally or Custom amount (for groups paying separately)
4. Ask the customer to tap or insert their card on the reader
5. If needed, the customer can scan the QR code on screen to receive a receipt

Take a payment for bookings created via your dashboard

If the booking was created via Bookings → Create booking, follow these steps:

1. Under the Balance details section, click Add payment
2. Confirm the customer’s contact details
3. Select Pay in full or click Edit amount to take a partial payment
4. Choose the card reader
5. Ask the customer to tap or insert their card
6. Send to {reader name}

What happens next

Once payment is successful:

• The payment is recorded against the booking
• The booking balance updates automatically
• The booking status updates, where applicable
• A receipt is emailed to the customer
• The payment appears in the booking’s payment history

Important: Do not give the customer their ticket, receipt or entry until the payment is confirmed as successful. Before moving to the next customer, check that the payment has completed and the booking balance has updated.