Set up your card readers (Easol POS)

Easol POS allows you to take card payments at your experience using integrated Stripe terminals (card readers).

This guide explains how to set up your card readers.

To learn how to send payments to a card reader, click here.

Check you’re eligible

To use Easol POS card readers, your experience must meet the following requirements:

• Your experience must take place in the UK, US or Ireland
• You must have reliable Wi-Fi at your experience
• Easol POS must be enabled for your account

If you’re unsure whether POS is enabled, contact support.

Order card readers

We support two options depending on your setup:

Rental (short-term events)

For festivals and short-term events, card readers can be rented. They will either be:

• Shipped to your location
• Brought on-site by Easol Event Ops

Purchase (location-based experiences)

For year-round or permanent experiences, card readers and charging docks can be purchased and shipped directly to your venue.

To arrange rental or purchase, contact support to discuss availability and pricing.

Pair your card readers

Once your card readers arrive, follow these steps:

1. Ensure the reader is fully charged
2. Turn the reader on and connect it to Wi-Fi
3. Swipe from the left on the reader to open Settings
4. Enter the code: 07139
5. Tap Generate pairing code
6. In your Easol dashboard, go to Settings → Payment terminals
7. Click Pair terminal
8. Enter the pairing code (including dashes)
9. Give the terminal a clear name (e.g. Front desk right)
10. Confirm the terminal shows as Online

FAQs

1. What should I do if the terminal won’t pair with the dashboard?
First, confirm the terminal is charged, turned on, and connected to Wi-Fi. Double-check you’re entering the pairing code (including dashes) into the dashboard. If issues persist, restart the terminal and repeat the pairing steps.

2. How do I select the correct terminal when taking a payment?
Each terminal is named during setup (e.g. Front desk right). When sending a payment, select the terminal name that matches your location.

3. Can I process both full and partial payments?
Yes. When adding a payment to a booking, you can choose Pay in full or Edit amount to send either a full or partial amount to the reader.

4. What happens if a payment fails?
If a payment fails, both the terminal and the payment modal in your dashboard will display an error message. You can retry the payment or ask the customer to use a different card.

5. How does tipping work?
If tipping is enabled, customers will be prompted on the reader to select a tip amount. The tip is calculated based on the payment total.

6. How do I know if a payment was successful?
The terminal will display a confirmation, the dashboard will show a success message, and the booking status will update automatically.

7. What should I do if the terminal loses Wi-Fi connection?
Move the terminal closer to your router and reconnect via the settings menu. A stable Wi-Fi connection is required to process payments.

8. Can I rename terminals after pairing?
Yes. You can update terminal names in your dashboard under Settings → Payment terminals.

9. What happens if a reader is already in use?
If another team member is using the reader, their payment will take priority. You’ll see a message that the reader is busy—select another terminal and try again.

10. What happens if I pair a reader to another Easol account?
Pairing a reader to a different Easol dashboard will remove it from the previous account and link it to the new one.