Intro to customer payment settings

You decide how customers make a booking and pay for your experiences and accommodations, either payment at booking or enquiry-only booking.  

Payment at booking

By default, customers must pay in full at checkout to secure their booking. You can also enable additional payment options for your customers. Payment in full will always be an option for customers, even if other options are available.

Deposits

Available for all Easol pricing plans

Deposits allow customers to pay a percentage of the total price at the time of booking and then pay the rest of the balance by a due date that you specify. Easol will automatically send reminders on your behalf. 

Learn how to enable deposits here.

Group Pay

Available for all Easol pricing plans

Group Pay allows bookers to invite others to contribute to the total cost of a booking. Easol calculates the suggested share amount based on items assigned to each guest, but also make it possible for customers to pay a custom amount or pay a deposit. 

Learn how to enable group pay here.

Payment plans

Available for Easol Plus and Easol Pro pricing plans only

Payment plans allow customers to pay the total price in instalments, ideal for high-cost experiences and accommodations. If a customer books with a payment plan at checkout, their credit card will be automatically charged on a monthly basis until the full balance is paid. 

You can set different payment plans for different experiences, as well as specify the first instalment amount.

In order for payment plans to be enabled, there must be a minimum order total of GBP 50. If the minimum order total is not met, the payment plan option will not be available.

Learn how to enable payment plans here.

Booking fees

Available for all Easol pricing plans

You can charge additional booking fees on top of your set prices. This can be used to cover processing fees, admin fees, taxes – the choice is yours. You can also customise your booking fees per variant and extra.

Learn how to enable booking fees here.

Enquiry-only booking

Available for all Easol pricing plans

If enquiry-only booking is enabled, customers will only need to book via an enquiry form; no payment involved. This is great for experiences that are free of charge or if you're collecting leads before variants are available for sale. 

Learn how to enable enquiry-only booking here.