Set up payment plans

Payment plans are one of the payment options you can enable for customers at checkout. Payment plans allow customers to pay the total price in instalments, ideal for high-cost experiences and accommodations. If a customer opts for a payment plan option, their credit card will be automatically charged equal payments on a monthly basis until the full balance is paid. 

In order for payment plans to be enabled, there must be a minimum order total of GBP 50. If the minimum order total is not met, the payment plan option will not be available.

Payment plans are only available for Easol Plus and Easol Pro pricing plans. 

How to enable payment plans

1. From your admin dashboard, go to Settings > Payments.
2. Under Payment Plan, set the total number of instalments for all payment plans. 
3. Next, navigate to the experience or accommodation you'd like to switch payment plans on for. Go to the Payment Settings tab.
4. Under Payment Plan, toggle on the Enabled button. 

The option to pay in full or with a payment plan will now be available for customers at checkout.

Note that the payment plan option will not be available if:

• The order does not meet the minimum order total of GBP 50.
• The payment plan length is longer than the time to the experience start date.

How customers are charged on payment plans

Once a customer makes a booking with the payment plan option, their credit card will be charged for the first instalment in the plan. The customer will then be automatically billed every month on the same day they made the original purchase, until the full balance is paid.

Troubleshooting payment failure

In the event a customer's credit card fails to be charged, they will receive an automatic email notification and Easol will attempt to charge the card two more times. The attempts to charge the card on file will be made in one-week intervals.  

If all the attempts to charge the card fail, the customer will need to log into their Easol account, update their credit card details and pay for the remaining balance at https://myeasol.com/bookings.